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Rental Rules
| Check-In | Check-in to your Condo is at 4pm HST the day of your arrival. | |
| Check-Out | Check-Out of your Condo is at 11am HST the day of your departure. | |
| Security/ Damage Recovery Rights | We provide first class homes to our guests vacationing on the Big Island of Hawaii, and wish for you to enjoy these properties during your stay. We require the property to be returned to us in the same condition it was provided to you. In the event of damage, theft or abuse to the home or other charges to the home, i.e. extra cleaning over and above the standard Exit Cleaning upon your departure $35/hr, lost key $25-$75/per, extra laundry $35/load, and lost beach/pool access card $100/card, + tax, your credit card will be charged the costs necessary to return the unit to the condition it was in prior to your occupancy and/or to pay extra cleaning, lost key, extra laundry and beach/pool access card charges cited above. Any damage should be reported immediately to Abbey Vacation Rentals. For example, carpet stains from spills can be quickly removed if reported promptly. If you desire more information on the security deposit particulars and procedures, please let us know. Please note all of our condos are non-smoking and no animals or pets are allowed. |
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| Deposit | Two nights rent with Hawaii tax + administration fee due immediately upon making your reservation | |
| Confirmation | Confirmation will be mailed to you within 24 hours after your deposit is received. | |
| Full Payment | Due 60 days prior to arrival. If you are making reservations within this 60 day window full payment is due and payable now. Reservations not paid in full 60 days prior to arrival will be canceled. Please note you are considered PAID IN FULL when both DEPOSIT and FINAL PAYMENT: Rent, Hawaii Tax, Exit Cleaning and Security Deposit have been received. Please note third party charges (e.g., cleaning) are subject to change without notice, however they are fixed and cannot be changed after final payment is received. |
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| Cancellation Policy | We require written notification of cancellation. Cancellation of reservations are assessed with a cancellation fee of $100.00 + tax. If cancellation occurs less than 60 days prior to arrival and our condo can be re-rented, a prorated refund will be made. If our condo remains unoccupied, all rental payments will be retained. The exit cleaning charge will be refunded for cancellations prior to arrival. After arrival, shorten stays will receive no refunds. Please note that we offer Vacation Rental Insurance to cover you for life's unexpected surprises. Administration fee is non refundable for all cancellations. | |
| Vacation Rental Insurance | In partnership with CSA insurance, Abbey Vacation Rentals is pleased to offer Vacation Rental Insurance to protect you from unforeseen circumstances that mandate condo reservation cancellations. If you are interested in having Vacation Rental Insurance with your reservation, please click on the following link to view a copy of the Vacation Rental Insurance policy: http://www.konarentals.net/insurance/csa.pdf . If you have any questions concerning this policy, please feel free to contact our Vacation Rental insurance specialists at 866-298-6846 and reference Abbey Vacation Rentals if you are asked for your property manager. | |
| Payments | Reservation and final payment may be made with credit cards (Visa & Master Card only). Final Payment is due 60 days prior to arrival. If you have elected to pay your deposit with a credit card, we will automatically debit your credit card 60 days prior to your arrival for the final payment. If you prefer to pay your final payment via check, we must receive this payment at least 75 days prior to your arrival. | |
| Additional Info | Directions, information on keys, and contact information will be emailed to you prior to arrival. Please note third party charges (standard cleaning) are subject to change without notice, however they will be fixed & unchangeable after final payment is received. Please review all of your contact information that you provided to us for accuracy, and notify us by email concerning any corrections. Changes in Reservations: Any changes to a confirmed reservation (reservation deposit received) are subject to a $25.00 + tax charge per change. Lock Out Policy: Guest lock outs during business hours will be subject to a $25.00 + tax charge per instance. After hour lock out charges will be determined on a case by case basis. Occupancy Limits: The number of people occupying the unit must be disclosed at time of reservation. If your group is larger than disclosed at the time of your reservation, your party will be required to vacate the property immediately with no refund. Construction: The Big Island of Hawaii is a growing and thriving community. If your rental is in the proximity of new construction, please try to be understanding. If the construction activity exceeds normal work hours, we will endeavor to contact the persons responsible for the construction activity to discuss appropriate start and stop work hours, etc. No refunds due to construction noise will be made. |
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